Responsible for uniformed patrols and crime prevention services to protect life and property. Proactively supports and maintains a positive rapport with patients, parents, caregivers, families, staff and visitors. Enforces St. Jude policies and regulations. Coordinates with Security Management in the preliminary and follow-up investigation of complaints. Reports offenses and disruptions. Provides written incident reports and maintain records.
Responsibilities
- Provide institution-wide flawless customer service by responding to inquiries and resolving issues or complaints (e.g., issuance of personnel badges and hangtags).
- Act as a communication specialist during emergency situations (e.g., Fire, Severe Weather, 911 Calls).
- Coordinate with Security Management in the preliminary and follow-up investigation of complaints.
- Maintain daily reports & records and provide written incident reports on all activities during their given shift (e.g., offenses, disruptions).
- Patrol assigned areas on foot or in vehicles assigned to Security and/or Transportation. Conduct security inspection of campus facilities and areas, reporting conditions as necessary.
- Direct pedestrian and vehicle traffic and enforce campus parking regulations as needed. Provide security and transportation services for VIP’s and other dignitaries. Provide escort for money handling facilities.
- Operate security related equipment such as computers, radios, electronic access control systems, intercoms, and closed-circuit televisions.
- Assist with regulatory compliance activity related to performing security services, such as DNV Environment of Care standards.
- Perform other duties as assigned to meet goals and objectives of the department and institution.
- Maintain regular and predictable attendance.
Experience Requirements
- High school diploma/GED with 2+ years of security related experience (e.g., security program, police organization, military branch, conflict counselling).
- Experience in data entry and working in emergency situations and fast pace stressful environment.
- Some experience with computer systems, including Microsoft Office (Word/ Excel etc.), with some experience maintaining records, preferred.
- Proven performance in earlier role.
Education Requirements
- High school diploma/GED required.
Benefits
- https://www.stjude.org/jobs/hospital/benefits.html