The Program Manager provides oversight and supervision for CIS Memphis school-based programming across multiple sites. In this role, you'll directly supervise Student Support Specialists and maintain critical relationships between school leaders and CISM staff. The position requires strong analytical skills to interpret data and make programmatic decisions, the ability to juggle competing priorities across several schools simultaneously, and the leadership presence to coach staff, negotiate partnership agreements, and drive measurable student outcomes. You'll report to the Director of Analytics and Data Management and play a key role in scaling our impact across the community.
Responsibilities
- Under the supervision of the Director of Analytics and Data Management and/or Human Resources, support the hiring process of Student Support Specialists
- Supervise and evaluate CIS Memphis Student Support Specialists assigned to your program area: Schedule and coordinate regular team meetings Develop a system for weekly communication with Student Support Specialists
- Implement coaching tools designed to support Student Support Specialists
- Develop and implement an annual staff development plan for Student Support Specialists
- Implement processes and controls for Student Support Specialist supervision, performance reviews, arbitrations, and terminations
- Provide salary/bonus recommendations for Student Support Specialists to the Director of Analytics and Data Management
- Support Director of Analytics and Data Management with orientation and training as needed for Student Support Specialists and affiliate staff working with CIS Memphis schools
Experience Requirements
- Master’s degree in social work, social sciences, education, or a related field
- 3 years supervisory experience, preferably in the nonprofit field
- Experience with Communities In Schools preferred but not required
- Excellent written and verbal communication skills
- Familiarity with education, health and human services in Memphis
- Able to work independently, meet deadlines, work under stress, be resourceful and function as an effective team member
- Flexible and able to recommend programmatic changes in response to feedback from diverse constituents
- Valid TN driver’s license
- Pass a criminal background check
Education Requirements
- Master’s degree in social work, social sciences, education, or a related field
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Long Term and Short-Term Disability
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
For more information, visit: https://www.cismemphis.org/contact-us/