The Opportunity
The Coordinator, Ticket Operations is responsible for assisting both the Arena Events and Grizzlies Box Office Managers with all assigned duties, including Memphis Grizzlies and non-Memphis Grizzlies will-call, window ticket sales, and Ticket Sales and Service staff support. This position will manage the ticketing process for all Memphis Hustle Games. This position takes a higher level of responsibility, discretion, and oversight at all Memphis Hustle games held at the Landers Center in Southaven, Mississippi.
Responsibilities
- Process Ticket Sales/Service Rep orders using Archtics ticketing system.
- Process Group and VIP Orders from Sales Representatives.
- Supervise all Memphis Hustle games in venue.
- Supervise University of Memphis Basketball games in venue.
- Process season ticket and plan payments.
- Answer in-coming customer service calls.
- Insure accurate recording of payment and ticket information.
- Provide weekly receivables reports to Management.
- Work directly with Account Representatives in ensuring full and timely payment on all accounts.
- Reconcile all end of day sale receipts.
- Process and Distribute Will-Call.
- Update and edit arena message boards.
- Assist Arena Box Office Manager with non-Basketball events.
- Assist Grizzlies Box Office Manager with all Basketball events
- Participates in various special events and promotional activities for the box office, as required.
- Assist with Customer Service issues during events.
- Maintain the appearance of the Sales and Service window areas.
- Other duties as assigned.
Experience Requirements
- Must have a minimum of 2 years of Box Office experience.
- Able to actively demonstrate a positive commitment to providing exceptional customer service to all FedExForum patrons as well as internal customers.
- Able to demonstrate a strong attention to detail.
- Excellent computer skills including MS Excel, MS Word, & MS Office.
- Able to demonstrate a high level of confidentiality, integrity, professionalism, confidence, enthusiasm, and personal accountability.
- Willingness to learn and ability to work within a team atmosphere.
- Highly organized with good coordinating and project management skills
- Ability to work independently and effectively in a high-pressure environment
- Strong communication skills, both verbal and written, and exceptional inter-personal skills.
- Ability to multi-task and maintain strong prioritization and organizational skills in a fast-paced environment.
- Able to take on additional responsibilities as required upon rotation.
- Must be able to work evenings, weekends, and holidays as required.
Education Requirements
- Completed a four-year college degree or have equivalent professional work experience specifically in Ticket Operations using TM Archtics and Host Systems.
Benefits
- At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.
- Matching 401(k)
- Employee Assistance Program
- Industry leading health coverage
- Short and Long-term disability
- Team Member and Dependent Life Insurance
- Group Voluntary Benefits
- Wellness programs through EAP and Headspace
For more information, contact Mabel at mmartinez@grizzlies.com.