Location: Memphis, TN | Position Type: Full-Time, In-Person
About Lifedoc Health
Lifedoc Health is more than just a clinic — we are a movement dedicated to empowering our community through accessible, patient-centered care, education, and groundbreaking research. We serve diverse populations with a focus on lasting wellness, not just treating symptoms. Come be part of something bigger!
What You'll Do
Engages in drug utilization review (DUR) by supporting the execution of DUR initiatives via meeting preparation, letter campaigns, and telephonic outreach to members/providers. Supports basic data analytic activities and tracking of interventions, and assists with preparation and documentation of responses to regulatory audits associated with the over utilization program.
Provides medication therapy management (MTM) services via triage of inbound calls to the MTM hotline, monitors required communications, EMR encounter and voicemails for prescriber responses and completion of failed communication, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services.
Engages in quality improvement projects including supporting the execution of prescriber mailings and tracking and maintaining physician and member responses regarding pharmacy quality outreach campaigns.
Documents and records services/activities in appropriate databases/software to ensure compliance with CMS requirements for clinical service offerings assigned in designated area (i.e. MTM services, Quality Improvement Projects, DUR, etc.).
Serve as backup for technicians in the other clinical service departments (Drug Utilization Review, Medication Therapy Management, Quality Improvement reports, Translation).
Performs other duties as assigned.
What You'll Bring
Must Speak Spanish and English fluently
Administrative and computer skills
Compensation and Benefits:
Competitive pay + bonuses
PTO
Health, Dental, and Vision Insurance
401(k) with company match
Great company culture
Why Lifedoc Health?
At Lifedoc, you're not just joining a workplace — you’re joining a mission. Here, your work directly transforms lives and helps reshape the future of healthcare. We invest in your professional growth while supporting your passion for community impact.
If you’re ready to lead with purpose and heart, apply today and become part
For more information, contact Lenzi at [email protected].