The Sales + Events Coordinator is responsible for serving venue rental clients as part of the organization’s fundraising goals. This role is a key stakeholder of the larger Sales + Events Team of Shelby Farms Park Conservancy. The S+E Team drives critical revenue to support the Park while ensuring “above + beyond hospitality.” With the help of visitors, donors, clients, and supporters, the Conservancy works to raise and earn funds each year to ensure an excellent visitor experience in a clean, green, and safe park every day.
The Sales + Events Coordinator works with clients to confirm venue rental sales through consulting on Park amenities and logistics expertise. While this is mainly an external-facing role, the key responsibilities listed below are also internal-facing and collaboration with all departments within the Park.
Responsibilities
- Drive client loyalty through excellent customer service throughout the sales and implementation process
- Perform venue walkthroughs with clients and other event stakeholders
- Generate and execute event contracts for new and/or repeat clients
- Anticipate problems and develop appropriate solutions; investigate, analyze, and resolve operational issues and complaints
- Deliver exceptional customer service while answering calls and emails
- Partner with S+E Team leaders to coordinate logistics, staffing plans, set-up, and teardowns for all events
- Lead certain internal fundraising events, such as Earth Day celebrations
- Negotiate and complete contracts
- Implement department rules, regulations, policies, and procedures
- Ability to work nights, weekends, and holidays
Experience Requirements
- Excellent collaboration skills
- Superior oral and written communication skills with attention to detail
- Ability to work well in stressful, high-pressure situations including resolving guest complaints
- Use Sales Platform to track bookings and prepare correspondence, booking reports, and files
- Ability to lift up to 40 pounds
Education Requirements
- A degree in hospitality or business management is an asset but not required
Benefits
- 401k retirement
- PTO and Personal days
- Medical benefits after 30 days of employment
For more information, contact Pleshette at [email protected].