π Engage and Connect with Customers β Provide personalized service, build relationships, and help customers find the best T-Mobile products and plans.
π Master Sales & Customer Experience β Guide customers through their shopping journey, demonstrate the latest technology, and provide expert recommendations.
π Be a Problem Solver β Address customer concerns with care, patience, honesty, and empathy to create positive outcomes.
π Stay Up to Date β Continuously learn about new wireless products, industry trends, and Verge Mobileβs operational processes.
π Achieve & Exceed Goals β Maintain a balance between customer satisfaction and sales performance targets.
Responsibilities
- This is a learning role, where new associates are working with their team and proactively building skills and proficiencies in preparation for the next level up as a Mobile Representative. Must successfully complete new employee training. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. Build proficiencies related to serving and selling T-Mobile products to our customers, while providing a best-in-class customer experience by: Helping our customers pick up right where they left off in their shopping journey with consultative selling and services. Exploring individual needs and provides hands-on demonstrations of the latest and greatest technology in-store. Guiding customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise. Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. Approach service
Experience Requirements
- No Experience Required
Education Requirements
- High School Diploma/GED Required. Previous experience in restaurant, hospitality, retail sales or customer service industry (previous Wireless retail sales, preferred). Basic math skills. Track record of achieving sales quotas/goals. Excellent communication skills, capable of building trusting relationships. Must be flexible to work various shifts throughout the week which may include evenings, weekends, and holidays. Ability to stand long periods of time. Knowledge of the wireless industry standards and technology is preferred. Exhibits a can-do attitude that is positive, supportive, and cooperative. Team player that can work along peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Can effectively balance customer needs and performance goals. At least 18 years of age. Pass a pre-employment background check (will consider qualified applicants with criminal histories in a manner consistent with all laws). Legally authorized to work in the United St
Benefits
- We over several benefit options for both our full and part time employees. Some of those include: Competetive hourly rate of pay, plus monthly commissions! Early access to your pay and commissions based on your work hours. Paid Training! Career development and growth opportunities! Personal Time Off. Medical, Dental, Vision and other Insurance options. 401k with a company match. Monthly and annual recognition contests and trips. Discounts on T-Mobile products and wireless phone service!
For more information, contact Elliott at [email protected].