Job Opportunity

Healthcare Customer Service Representative - Remote

Teleperformance
176 N 2200 W
Salt Lake City
, Utah
84104
(801) 359-6843
Location:Salt Lake City
Hours:Full-Time
Contact:Tomas Castro
Category: Health Industry
Posted:Aug 28, 2025
Updated:Sep 2, 2025

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Responsibilities

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Experience Requirements

  • Minimum of 6 months of customer service experience.

Education Requirements

  • High School Diploma or equivalent.

Benefits

  • Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs

 

Work from Home Requirements:

Internet Requirements:
Minimum subscribed download rate equal or exceeds 15.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms

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