Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Responsibilities
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Experience Requirements
- Minimum of 6 months of customer service experience.
Education Requirements
- High School Diploma or equivalent.
Benefits
- Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 15.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms