Provides customer support to healthcare members by answering questions and resolving issues related to their health insurance plans. This is a work-from-home opportunity.
Key Responsibilities:
- Answer inbound calls from members, providers, and healthcare professionals.
- Resolve member issues efficiently and accurately.
- Assist in finding members current coverage and provide clear and concise information about health plan benefits, eligibility, and claims.
- Help navigating the system.
- Performing password resets.
- Document all interactions and resolutions in the system.
Education Required: High school diploma or GED equivalent.
Experience Required: Minimum of 1 year of customer service experience, preferably in a healthcare or call center environment.
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Paid training
- Growth opportunities