The purpose of this position is to develop and implement the Museum’s visitor experience strategy, leading the Guest Services team to ensure that visitors to the Museum receive consistently high standards of customer care by overseeing all aspects of their visit, from initial contact to departure, including staff scheduling, staff training, and visitor and artist data.
Responsibilities
- Work at the Front Desk, greeting and checking-in each Museum guest, member, vendor, and visitor and manage traffic flow for these visitors
- Assist with mailing and email lists for newsletters, mailings, appeals, etc.
- Assist the Communications team with community calendars ensuring all current Museum programming is posted in a timely manner
- Assist with processing invoice payments for the Metals Studios, classes, workshops, tours, and other departments as needed
- Assist the Director of Development in hiring, managing, training, and scheduling Guest Services personnel
- Oversee maintenance and utilization of admissions and POS software; manage sales transactions, including tracking, reporting, cash management, and opening and closing procedures.
- Ensure accurate and timely data entry for all departments, following established procedures and working collaboratively across the organization to develop new procedures
- Ensure full coverage of public facing desks and the manager on duty for all Museum operating hours
- Promote the sale of membership to all non-members, and assist the Development team with timely renewals and upgrades for all members
- Utilize database, eTapestry, to verify status of visiting members and donors and record interactions according to established procedures
- Answer primary Museum telephone line, transferring callers to appropriate departments
Experience Requirements
- Minimum 2-years’ experience in customer service, non-profit administration, or equivalent experience preferred
- Experience with data tracking, analysis, and ticketing software systems preferred.
- Ability to work with a diverse array of people, including Museum guests, supporters, clients, vendors, volunteers, and staff, in both large and small groups.
- Must be able to establish and maintain effective working relationships with staff, volunteers, and members of the public while always exercising tact and diplomacy and demonstrating sensitivity to cultural diversity issues
Education Requirements
- Bachelor’s degree in a related field preferred
Benefits
- Benefits include health insurance and a 3% Simple IRA employer match after 2 years of employment.
For more information, contact Quamesha at [email protected].