Purpose: To serve as the first face and voice of the Metal Museum, ensuring high quality customer service for all constituents including visitors, tour groups, class and event participants, clients, members, donors, and volunteers. Energy, enthusiasm, and an interactive demeanor are all required for this position.
Functions + Responsibilities:
Guest Services | • Staff the Library Desk or Front Desk as needed, greeting and checking-in each Museum guest, member, vendor, and visitor and manage traffic flow for these visitors, and answering any questions they may have.
• Answer the primary Museum telephone line, transferring callers to appropriate departments.
• Maintain proper guest services and cash handling procedures.
• Maintain thorough knowledge of the Museum’s membership levels and promote membership sales.
• Maintain up-to-date knowledge of the Museum’s history, exhibitions, and programs to provide visitors with additional information as requested.
• Recognize and resolve conflicts in a patient and professional manner.
• Respond to and resolve guest complaints and concerns with patience and professionalism, calling upon a supervisor for assistance when needed.
Administrative |• Record constituent visits in the Museum’s database system.
• Assist the Development & Communications department with ongoing data entry projects.
Institutional Responsibilities |• Support the Museum’s mission, vision, and values.
• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.
• Represent the Museum at a variety of onsite programs and functions. • Other responsibilities may include but are not limited to acting as an attendant for the galleries, monitoring the cleanliness of the buildings; and assisting with events.
Send a cover letter detailing fit and interest in position, resume and one to two references to Quamesha Brown, Director of Operations, at [email protected]. Please reference “Guest Services Assistant” in the subject.