What You Will Do
Workflow Automation
• Analyze existing agency processes with leadership to identify and recommend opportunities to improve work methods and for automation.
• Collaborate with agency teams to translate needs into solutions using available technology
• Maintain, design, and/or implement automated workflows using Power Automate and other systems to enhance app functionality.
Data Management
• Administer the agency's proprietary database.
• Assist leadership with monitoring data quality and addressing data discrepancies or inconsistencies.
Training and Support
• Assist with user experience when using Microsoft Software and Applications.
• Conduct training sessions and/or develop training guides to simplify technical concepts for non-technical audiences.
Technology Resource Coordination
• In collaboration with DRT’s Managed IT Service Provider, who is primarily responsible,
o Manage technology fleet distribution and conduct routine audits.
o Manage Microsoft Teams and User administration, as needed.
o Serve as the primary contact for the agency for technology needs.
o Act as onsite technical advisor, as necessary.
o Assist with software and hardware troubleshooting, if necessary.
o Provide guidance on best practices for technology adoption, ensuring compliance with organizational standards including security and confidentiality.
Keys to Success
• An associates degree in a related discipline (e.g., Statistics, Mathematics, Computer Science, Data Science), experience and/or certifications will be considered in place of degree.
• Certifications in related applications and MS platforms, preferred.
• Experience in O365 Administration and integrating Power Apps with Power Automate and other Microsoft 365 applications, preferred
• Proficient in database management and management reporting.
• Prior experience within non-profit or federally funded organizations is beneficial.
• Proficiency in data analysis tools and software, including Survey Monkey, preferred.
• Strong analytical and problem-solving skills.
• Sound professional judgement
• Strong organizational and time management skills
• Effectively communicate technical concepts for diverse audiences.
• Ability to work in groups and teams.
• Attention to detail and a commitment to data accuracy and security.
Benefits
- Flexible schedule
- Remote work
- Maternity/paternity leave
- Paid federal and state holiadys
- 401K
- Flexible Savings Account (FSA)
- Insurance options including medical, vision, dental, life, and disability.
In-office work will be required at times. Remote work will be allowed
Must live within 60 miles of one of DRT’s three offices in Nashville, Memphis, or Knoxville
In-state is required on occasion
Home internet is required