Coordinates and supports all catering operations to ensure successful event planning and execution across campus. Uses catering software and verbal and written communication to manage event logistics, customer requests, and operational details. Responsibilities include creating and managing event orders, coordinating event setup and delivery, maintaining equipment inventory, requisitioning supplies, assigning staff duties, assisting with billing, and providing exceptional customer service. Serves as a key liaison between clients and catering operations, ensuring accurate event execution and a positive guest experience.
Schedule: 10 am – 6: 30 pm, Monday – Friday, with rotating weekends and nights as needed
Licensure & Certifications
Valid driver’s license from state of residence and insurable by St. Jude’s insurance carrier.
Tennessee ABC Server Permit required within 90 days of hire and maintained throughout employment.
ServSafe Food Handler Certification (or ANSI-accredited equivalent) required within 30 days of hire and maintained throughout employment.
Special Skills, Knowledge & Abilities
Adaptable and able to manage changing priorities while applying structured problem-solving skills.
Strong willingness to learn, accept feedback, and embrace new ideas and processes.
Effective verbal and written communication skills with the ability to clearly share information and confirm understanding.
Strong organizational, planning, and time-management skills with attention to detail and ability to meet deadlines.
Customer-service focused with the ability to provide courteous, professional, and empathetic support while resolving routine issues.
Knowledge of food service operations, food preparation practices, sanitation standards, safety regulations, and temperature-control requirements.
Ability to perform food service duties efficiently in a fast-paced environment while maintaining quality and compliance standards.
Physical Demands & Working Conditions
Regular standing and frequent walking, reaching, handling, lifting, and communication activities.
Occasional sitting, kneeling
Responsibilities
- Perform, coordinate, and schedule all functions related to own area (e.g., catering, cash register management, assembling/ delivering food trays ), under direct supervision
- Provide courteous and efficient customer service in dining or cafeteria settings
- Maintain equipment inventory; Assist in ordering replacement items/ stock, as necessary
- Maintain cleanliness and organization of own area of work (e.g., kitchen, dining areas, Hospital gift shop, storage facilities)
- Understand regulatory standards to ensure quality and safety compliance
- Maintain app ordering software, including verifying menus, assembling orders, and delivering to remote locations
- Limited bartending during campus events as required by the function
- Delivers banquet supplies and remote order delivery using St. Jude motor vehicles
- Update catering charges reflecting provided services
- Develop catering standards of service in collaboration with the Catering Manager and Set-up team
- Delivers Patient meal trays following established Patient Services procedures as needed
- Perform other duties as assigned to meet the goals and objectives of the department and institution
- Maintain regular and predictable attendance
Experience Requirements
- 1+ years of relevant experience required
- Some experience with/ working knowledge of own area (e.g., catering, room service, bartending, event coordination)
- Knowledge of applicable federal, state, and local safety and health regulations, as applicable to the role
- Understanding of safety and sanitary requirements of a food service operation, preferred
Education Requirements
- High School diploma/GED required
Benefits
- https://www.stjude.org/jobs/hospital/benefits.html