Your Responsibilities:
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
-Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
-Calmly attempt to resolve and de-escalate any issues
-Escalate interactions when necessary and appropriate
-Respond to requests for assistance and/or possible processing payments
-Track all call related information for auditing and reporting purposes
-Provide feedback on call issues
-Upsell if required
Qualifications
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
-Ability to work remotely in a virtual team environment
-6 months Customer service experience preferred
-Over 18 years of age
-Ability to type 25 wpm
-High School Graduate or GED
-Comfort with desktop computer system
-Proven oral & written communication skills in English and Spanish
-Logical problem-solving skills
-Ability to navigate Windows operating systems
-Organization and work prioritization skills
Work from Home Requirements
Internet Connection Requirements:
-Minimum subscribed download rate equal or exceeds 12.0 Mbps
-Minimum subscribed upload rate equal or exceeds 3.0 Mbps
-ISP must have no packet loss and ping under 50ms
-Proof of internet speed required
-Clean and quiet workspace
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Responsibilities
- Customer Service
- Communication
- Attention to Detail
- Answering Calls w/ Proper Phone Etiquette
- Resolving Issues and/or Concerns
- Multitasking
Experience Requirements
- 6-months Customer Service Experience
Education Requirements
- High School Diploma or GED
Benefits
- 401K
- Medical
- Dental
- Vision
To apply for this position please use the provided link to create a profile, apply to the position and complete the assessments in its entirety.