Serve our members.
Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications.
Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives.
Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
Assist with Live Chat, as needed.
Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
Maintains regulatory compliance including the Bank Secrecy Act.
Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
Participates in ongoing training for professional and personal development.
Maintains a positive, professional attitude and works well with a team.
All other duties and responsibilities as assigned.
Responsibilities
- Provide members with personalized support
Experience Requirements
- Experience in a Contact Center
- Financial institution is a plus
Education Requirements
- Some college preferred
Benefits
- Medical
- Dental
- Vision
For more information, contact Verleada at [email protected].