The Recreation Supervisor is responsible for operating multiple business operations to meet fundraising goals and is a key stakeholder of the larger Sales + Events Team of Shelby Farms Park Conservancy. The S+E Team drives critical revenue to support the Park while ensuring “above + beyond hospitality.” With the help of visitors, donors, clients and supporters, the Conservancy works to raise and earn funds each year to ensure an excellent visitor experience in a clean, green and safe park every day.
The Recreation Supervisor is an excellent collaborator who works with teammates, stakeholders, and other departments to achieve goals and deliver high quality events and donor loyalty. This position will drive results in two areas: (1) maximizing net revenue and (2) enhancing visitor experience through Visitor recreation areas, recreational programs and park offerings, and recreation businesses: boat rentals, bike rentals, and water play.
Responsibilities
- ● Re cruit, hire, schedule and train seasonal employees (up to 50 per season), framing their work within the broader Conservancy culture that reflects values like collaboration and accountability.
- ● Collaborate with Park Operations to ensure timely site openings, seasonal preparations, ongoing maintenance, and swift responses to repair needs to maintain safe and functional recreation sites.
- ● Partner with Marketing/Communications to develop and execute promotions, seasonal campaigns, and marketing strategies that align with business goals and enhance client satisfaction.
- ● Seek to exceed SFPC event revenue goals while operating within budget constraints
- ● Anticipate problems and develop appropriate solutions; investigate, analyze, and resolve operational problems and complaints
- ● Assist with Recreational offerings and events at the Park and collaborate with other Park operating partners, as needed
Experience Requirements
- ● Demonstrated success in leading a team to achieve goals and objectives
- ● Excellent collaboration skills
- ● Superior oral and written communication skills with an attention to detail
- ● Ability to work well in stressful, high-pressure situations including resolving guest complaints
- ● Strong organizational and decision-making skills
Education Requirements
- ● 2+ years of relevant work experience in retail, hospitality or recreation
- ● Bachelor’s degree in business, hospitality or relevant field of study preferred but not required.
- ● 2+ years of Public-facing Customer Service experience
For more information, contact Pleshette at pmodock@cushioncorp.com.