The Visitor Services Supervisor leads the Park’s highly visible First Horizon Foundation Visitor Center services and guest offerings, including the Gift Shop at Lake’s Edge and Pine Lake, Information Desk, Rental Support, and Community Engagement opportunities, including volunteer opportunities and mission-centric programs. This position supervises the greeting, welcoming, and assisting of visitors and renters and manages the administration of Shelby Farms Park Visitor Services initiatives, including the First Tennessee Foundation Visitor Center Information Desk and Retail locations, while coordinating, implementing, and evaluating all aspects of community engagement and visitor service as defined by SFPC. The Supervisor will oversee the training and development of Sales Leads & Associates, Front Desk Ambassadors, Volunteers, and any programmatic leads. The Visitor Services Supervisor will report to the Associate Director of Sales + Events, working closely with other Coordinators and Supervisors in the Sales + Events Department to meet overall goals of guest experience, revenue, engagement, and fundraising for Shelby Farms Park.
Responsibilities
- ● Along with S+E Associate Director, analyze business processes and identify program opportunities to generate additional revenue and engagement through the creation of business plans with actionable objectives
- ● Continuous research on industry standards for best practices on pricing, operations, and procedures
- ● Set and meet goals for SFPC to reach net profit objectives; assist with creating and managing team budget
- ● Oversee staff and volunteer training, scheduling, and day to day tasks.
- ● Manage vendor relationships and research new product ideas.
- ● Train volunteers and VC personnel to engage visitors in ways that could generate additional commitments to the park, whether through volunteering, donating or purchasing park amenities.
- ● Manage and coordinate the First Horizon Foundation Visitor Information Desk, providing information and assistance to park visitors in person and via telephone and email.
- ● Control the cash handling functions of individual payments and opening/closing procedures, including POS system, registers, and daily reporting.
- ● Maintain a working knowledge of park amenities, programs, mission, and operational times for various locations to train volunteers and employees to best assist guests.
Experience Requirements
- ● Minimum of 5+ years of retail, programming, and/or park experience
- ● Minimum of 2+ years of people management experience
- ● Ability to consistently work nights, weekends, and holidays to best accommodate peak Park guest hours and provide support for our holiday fundraiser, Starry Nights.
- ● Organizes, plans, and schedules in an efficient, productive manner
- ● Experience working with point of sale and cash register
Education Requirements
- ● A degree in Business Management, Marketing, or Hospitality preferred
For more information, contact Pleshette Modock at pmodock@cushioncorp.com.