The Heart of the Park (HOP) Manager is a critical leader within Park Operations, overseeing the HOP Team and ensuring the cleanliness, functionality, and visitor readiness of high-traffic zones and rental spaces. This role requires expertise in managing people, projects, and vendor contracts, as well as a strong understanding of how operational excellence contributes to client satisfaction, organizational efficiency, and the success of the Park’s event and venue rental business lines.
The HOP Manager must effectively balance daily operational needs with strategic priorities, including event logistics, facility servicing and maintenance, and larger-scale inspections and reporting. They will collaborate closely with the COO, Sales + Events team, and Park Operations team to align efforts, track budgets, and support the park’s mission of providing exceptional visitor experiences and operational efficiency. This role demands a proactive mindset, attention to detail, and the ability to anticipate needs and identify opportunities for improvement in both the visitor experience and park functionality.
Responsibilities
- Team Leadership and Development:
- Operational Oversight
- Event and Venue Management
- Budget Management and Strategic Planning
- Vendor and Contract Management
- Client and Visitor Experience
Experience Requirements
- Minimum of 3-5 years of experience in operations or facilities management, with a proven track record of managing high-performing teams.
- Demonstrated experience managing vendor contracts and service agreements, including performance evaluation and negotiation.
- Hands-on experience with project management, including planning, execution, and budget oversight.
- Demonstrated ability to lead and develop teams, fostering a collaborative and accountable work environment.
- A strategic mindset with a focus on improving processes, enhancing visitor experiences, and identifying opportunities for park improvements.
Education Requirements
- Bachelor’s degree in operations management, project management, business administration, hospitality management, or a related field (preferred).
For more information, contact Pleshette Modock at pmodock@cushioncorp.com.