Bilingual Medical Assistant / Patient Coordinator – Medspa & Wellness Practice
Sneed Medispa & Wellness | East Memphis, TN
Sneed Medispa & Wellness is seeking an exceptional bilingual (English/Spanish) Medical Assistant / Patient Coordinator to join our growing aesthetic and wellness practice.
We are looking for someone who is warm, polished, dependable, highly organized, and genuinely enjoys taking care of people. This is much more than a traditional front-desk position. You will be an important part of each patient’s experience—from the first phone call or text through check-in, scheduling, follow-up, and ongoing care.
Medical Assistant experience is strongly preferred, particularly for candidates who are comfortable working in a medical, wellness, dermatology, plastic surgery, or aesthetic environment.
Lo que hará
• Provide outstanding, friendly customer service to every patient
• Greet and check in patients and help create a welcoming, professional environment
• Answer incoming calls and text messages promptly and professionally
• Communicate comfortably with both English- and Spanish-speaking patients
• Schedule appointments and help patients understand services and appropriate next steps
• Complete patient intake and maintain accurate patient information
• Assist with patient follow-up and appointment confirmations
• Help educate patients about available aesthetic and wellness services within the scope of the position
• Collect payments and accurately complete front-office transactions
• Maintain an organized, clean and professional reception and patient-care environment
• Assist clinical providers with appropriate Medical Assistant duties based on training and experience
• Work closely with our providers and team to ensure patients receive excellent care from beginning to end
We’re Looking for Someone Who Is
• Fluent or professionally conversational in both English and Spanish
• Exceptional at customer service
• Friendly, confident and comfortable speaking with patients
• Professional in appearance, communication and demeanor
• Confiable y puntual
• Organized and attentive to detail
• Comfortable with phones, texting and computer-based scheduling systems
• Able to multitask in a busy environment without sacrificing patient experience
• A strong team player who is willing to help wherever needed
• Interested in aesthetics, skincare, wellness and patient care
• Compensation: $17–$21/hour based on experience. 25 hours / week
Responsabilidades
- Deliver exceptional patient service in person, by phone, and by text
- Greet, check in, schedule, and assist English- and Spanish-speaking patients
- Manage appointments, confirmations, follow-ups, and patient communications
- Maintain accurate patient records, forms, and front-office documentation
- Collect payments and accurately process transactions
Requisitos de experiencia
- Dominio profesional del inglés y del español.
- Previous customer service or patient-facing experience
- Strong phone, written communication, and interpersonal skills
Requisitos de Educación
- Diploma de escuela secundaria o equivalente requerido
- Medical Assistant education/certification preferred but not required
- Additional healthcare or customer service training is a plus
Beneficios
- Tiempo libre acumulado
For more information, please send resume and cover letter to [email protected].